Refund & Return Policy

At RS Smart Enterprise, we take pride in delivering high-quality custom stamps. Because most of our products are custom-made to your specific details, please review our refund and return policy below.

  1. Custom Made Products & Artwork Approval (Non-Refundable)
    All customized products (such as custom text stamps, wooden stamps, pre-inked stamps, and rubber stamps) are made-to-order.
  • Artwork Approval Process: For every custom order, we will provide a complete Artwork Proof for customer review and confirmation. Production will ONLY begin after we receive official confirmation from the customer.
  • Customer Responsibility: Customers are strictly required to double-check all details on the Artwork Proof—including spelling, layout, shapes, sizes, and ink colors.
  • Liability Exemption: Once the customer approves the artwork and the order is submitted for production, RS Smart Enterprise shall not be held liable for any errors found on the finalized product.
  • Re-orders: Any remake requested after artwork confirmation will be treated and charged as a NEW order, NOT as a replacement or exchange.
  1. Defective, Damaged, or Incorrect Items

A. Delivery / Courier Orders:

  • For shipped products, customers must inspect their order and notify us within 3 working days from the date of package delivery (as tracked by the courier service).
  • Please provide your Order Number, a description of the issue, and clear photos/videos of the defect or damage.
  • Upon verification, we will offer a free replacement (re-making the item) or a resolution for valid cases.

B. Self-Collect Orders:

  • For self-collect orders, customers must inspect all products immediately upon pickup at our counter.
  • If any item is damaged or defective, please inform our staff on the spot and return the damaged product immediately on the same day.
  • Complaints or damage reports made days after collection will NOT be accepted or entertained under any circumstances.
  1. Standard / Non-Customized Items
    For non-customized standard items (such as blank ink pads, refill inks, or empty stamp holders):
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Return shipping costs for non-defective items will be borne by the customer.
  1. Cancellation & Refund Policy
  • Full Refund (Before Artwork Design): A full refund will only be granted if the order is cancelled after payment but BEFORE our design team begins drafting the Artwork Proof.
  • Partial Refund / Design Fee Deducted (After Artwork Created): If an order is cancelled AFTER the Artwork Proof has been created, a drafting fee of RM5 PER DESIGN / LOGO will be deducted from the refund amount.
  • Exception: If the artwork/design file was directly provided by the customer and requires no modification by us, a full refund can still be issued prior to production.
  • Once production has commenced, custom orders CANNOT be cancelled or refunded under any circumstances.
  1. Contact Us
    If you have any questions regarding your order or wish to submit a return/replacement request, please reach out to us at:
  • Business Name: RS Smart Enterprise
  • Email: rubberstamp.online@gmail.com
  • WhatsApp / Phone: 018-3715646